So my Sky broadband has been disconnected on the 11th of August and I am now with EE broadband. However there has been no communication whatsoever about my refund ? I paid the last bill on the 1st of August and I've been trying to contact them since but it seems impossible to do so. Can anyone help , what should I do ?
Posted by a Superuser, not a Sky employee. Find out more
@Dominika+Szymczak does your Sky account show you're in credit? Automatic refunds usually take around 6 weeks providing you haven't cancelled your direct debit.
Or if you contact Sky they'll process a manual refund to reach your bank within 5,days.
I've not cancelled anything, my account is only showing old bills at this point. Surely I am in credit as my broadband was disconnected 10 days after paying my bill
Have you looked at what will have been your next Sky bill, does that show a credit ?
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