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Discussion topic: Trying to change address but it tells me I need to clear my balance.

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This message was authored by EyesTwice This message was authored by: EyesTwice

Trying to change address but it tells me I need to clear my balance.

I don't have a balance due. I've gone round in circle after circle with the live chat, which is as useful as a chocolate teapot. 

Very disappointing that I can't just call Sky up and it's annoying having the wrong region of TV.

Can anyone advise please?