Switching credit issue

[NEDDY1213]

I have made several attempts to register my switching credit claim since the 1st April I keep getting the same automated reply.

I have tried the complaint service but they say they cant help, as it only an email service.

Any one got any advise how I can sort the switch credit I am entitled to...

Thanks for any help.

[caesarome]

@NEDDY1213 

Arr you sending a copy of the bill where your previous supplier as charged you an early termination fee and a copy of a statement sshowing that it has been paid ?

[NEDDY1213]

Yes I have attached the bills and payments also provided as requested my name, address and account number.

Also I have correct email title.

Thanks for asking 

[caesarome]

It might be worth filling in this form to put in a complaint:

https://www.sky.com/help/complaints

[NEDDY1213]

I have done that and they replied by sending me the switch email and what to do.

I called them and they said they could not help.

[MightyQuinn]

Hi @NEDDY1213   What exactly is the automated reply?

[NEDDY1213]

An auto reply is the a reply saying what to send and how to send it. 

It is effectively the same info as on the web site. It does not explain if you have any issues with the application.

[SKY1992bf]

@NEDDY1213  has it been more than 14 days since you submitted the first request?

if yes send an email to the address on the link below to request an update on your application as described on the link 

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

[NEDDY1213]

Yes its been 6 weeks. 

When i tried asking about an up date I got the auto reply telling me how to submit the claim.

It did not say anything.

I think I have tried all ways to get someone to look at and acknowledge my claim...

[Mark39]

@NEDDY1213 are you sure you're sending exactly the information required? This sort of automated response has historically indicated that it's not completely what's needed.

[NEDDY1213]

Yes I have sent my last 2 virgin bills in pdf and 2 pdf of the payments for them.

Also a copy of my virgin contract and screen print of virgin account to show its my closing bills.

Not sure what the issue is?

[Mark39]

@NEDDY1213 do you Virgin bills clearly show an itemised 'termination charge' or similar wording? If the termination charges aren't separately shown, Sky may not be able to approve your claim .

[Me134]

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@Mark39 wrote:

@NEDDY1213 do you Virgin bills clearly show an itemised 'termination charge' or similar wording? If the termination charges aren't separately shown, Sky may not be able to approve your claim .

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On my recent final bill they're shown as in the attached picture, although they added a £90 odd credit farther up, damned if I can actually understand it TBH, I have a final bill of about £23 (the contract was up in July).

[NEDDY1213]

Thanks they do not show early termination charges on my bill it show closing bill in the account but not on the bill.

I have screen shot of that and sent it with my bill.

Tbh the virgin final bill dies not show any clearly.

May be that is the issue....

[MarkGoldsmith]

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@NEDDY1213 wrote:

Thanks they do not show early termination charges on my bill it show closing bill in the account but not on the bill.

I have screen shot of that and sent it with my bill.

Tbh the virgin final bill dies not show any clearly.

May be that is the issue....

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That certainly sounds like the issue, as Sky will need to see on the itemised billing something which clearly shows what the early exit fee was that Virgin charged you on the bill.