Sky account over charged

[Nick293]

My SSD my and broadband account is to much I agreed a new package on what's app for £68.49 a month but the last 2 months have not been changed. I can't speak to anyone snd they have limited my account because of there error 

[Daniel0210]

@Nick293 

Not sure what you mean by SSD?

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@Nick293 wrote:

they have limited my account because of there error 

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@Nick293 

Do you mean your services have been restricted due to non payment? 

[Nick293]

Yes meant to type dky

[MarkGoldsmith]

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@Nick293 wrote:

My SSD my and broadband account is to much I agreed a new package on what's app for £68.49 a month but the last 2 months have not been changed. I can't speak to anyone snd they have limited my account because of there error 

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If your services have been restricted due to an unpaid bill, then thats correct Sky won't speak to you anything the owed amount is paid.

If you believe a bill is wrong, the correct thing to do is to still pay the bill whilst querying it with Sky, and if Sky identify an issue with the billing they would refund any overpayment. 

[Daniel0210]

@Nick293 
Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are automatically applied and can’t be overridden by agents even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/