Sky's customer service has really went downhill.

[Whatever125]

A very arrogant and ignorant customer services.

I have had atrocious Internet service from Sky, but no refunds, no apologies, nothing.

This month I went to complain again, refused to pay additional charges as I was away, got back, Sky adds another £40 in charges, that I dispute, so they cut off my Internet and phone, so to force me to pay these charges.

I was unable to contact them from my other BT line, until I was forced to pay it, then I could get through.

The agent was arrogant, ignorant, talked over me and then still no apology, nothing.

Sky also throttle their services at certain times of day. No point in making ombudsman complaints, they never do anything.

The best solution, is just leave Sky for a new provider of Internet and telephone.

Well done Sky, your services suck badly, astonished how your Internet and phone services are not bankrupt.

[TimmyBGood]

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@Whatever125 wrote:

Sky also throttle their services at certain times of day. 

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No terrestrial ISP does that these days.  They all, however, face capacity challenges at peak periods, and contention ratios remain a factor.

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@Whatever125 wrote:

The best solution, is just leave Sky for a new provider of Internet and telephone.

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Always worth remembering that any other Openreach ISP will be providing service over the same data circuit unless there's a technology change involved (ADSL to FTTC or FTTC to FTTP)

[Raven13]

I feel you. Customer service staff can be incredibly unintelligent at times.

[Whatever125]

The worst provider I have ever had to deal with.

The customer service is horrendous.  The constant patronizing, ignoring the problems that they are presented with, the talking over you is so bad, that I am astonished how a company like this can get away with it and not have any punishment from the regulators, none what so ever.

There are much better providers in the marketplace.  I never thought I would say this, but BT even with their issues sometimes, are a superior brand to Sky.

I would like to goto Virgin Media, but they only offer broadband, which is really stupid, not offering a telephone line with that broadband. 

So unfortunately it is back to BT.  Sky are a company that do not care, they have I think the worst customer care team for the telecommunications industry.  They will get their comeuppance.

(removed)

Moderator note: Removed innapropriate remarks.

[TimmyBGood]

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@Whatever125 wrote:

 I am astonished how a company like this can get away with it and not have any punishment from the regulators, none what so ever.

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Sky again generated the fewest complaints per 100,000 subscribers in both broadband and landline.

Sky and TalkTalk were the least complained about pay-TV providers this quarter, receiving the fewest complaints per 100,000 subscribers.

https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-complaints/ 

[Whatever125]

Again, what you say does not matter. Is ignorance the new in thing or something?.

Don't bother replying, Sky is a disgusting greedy company, end of.

[SKY1992bf]

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@Whatever125 wrote:

Again, what you say does not matter. Is ignorance the new in thing or something?.

Don't bother replying, Sky is a disgusting greedy company, end of.

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@Whatever125  this is a public forum and therefore anyone can respond if they choose to do so 

[Mark39]

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@Whatever125 wrote:

Again, what you say does not matter. Is ignorance the new in thing or something?.

Don't bother replying, Sky is a disgusting greedy company, end of.

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But apparently not as 'disgusting' and 'greedy' as other companies 😁

[Lolololol]

Me and my mom called the customer service because the tv won't turn on and we need help, BUT when we did he said her birth od date was wrong.. and the her last bill 😬 (Removed) WE WERE LITERALLY LOOKING AT THE LAST BILL.. it was yesterday.  🙄

Moderator note: Removed inappropriate language

[Lolololol]

Just called again and they kept saying that its not the name of the account (Removed)

Moderator note: Removed inappropriate language

[steve847]

i returned my sky q box and they still took the money from my bank as i hadnt canceled it myself, sky are the pits these days 

[Mark39]

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@steve847 wrote:

i returned my sky q box and they still took the money from my bank as i hadnt canceled it myself, sky are the pits these days 

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Well yes. Simply returning the box doesn't cancel ypur service.

[caesarome]

@steve847 

To cancel you have to contact Sky and give them 31 days notice. Just returning your box doesn't cancel anything so have you now given this required notice to Sky ?

[steve847]

i meant i had canceled all my sky services and sent the q box back and noticed a few months after they had still taken a charge for the q box out of my account

[kingkenny12]

 A despicable company with very dodgy upselling tactics. I no longer have any dealings with this bunch of dodgy dealers.