Actually talking to an advisor instead of forums

[Jtwilly]

Need to talk to an advisor instead of forums

[Annie+UK]

Stay on the line when calling

[Mark39]

If you can give us an idea of why you need to speak to Sky, we may be able to point you in the right direction?

[Reg54]

Need to talk to an advisor, as I cannot turn of parent control

[Mark39]

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@Reg54 wrote:

Need to talk to an advisor, as I cannot turn of parent control

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Parental control where? 

[Ohjohnno]

Why have sky asked me to send router back 

[caesarome]

@Ohjohnno 

Have you left Sky Broadband or had a replacement one then you do have to send back the one you have.

Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk if you have cancelled so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off

[MightyQuinn]

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@Ohjohnno wrote:

Why have sky asked me send router back

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Hi @Ohjohnno   I'm afraid that this is not a Chat with Sky. Please see Welcome below for information about this community.