Can someone please give me some advise.
I moved from sky to virgin media about six weeks ago. A few days ago I noticed that sky was still charging me for all my service's.
When I signed up for virgin I had to do it via a chat because it was what they call a social tariff.
As I was going through the process I received a email from sky saying basically "we're sorry to hear that you might be switching your broadband from sky to virgin. " if you're still sure about leaving, then we'll confirm a switch date and cancel your sky services on the day your new contract begins.
Whilst I was applying for the new virgin broadband I was asked who my current provider was. This is when I received the email from sky.
I contacted sky about the fact they hadn't cancelled my contract and were still billing me for broadband and TV (I now know that I need to cancel tv myself) and they said I need to take this up with virgin. Virgin said it's my responsibility to cancel all my sky services.
Can someone please tell me where I stand with this.
Ofgen info says that it should be done by the new provider.
I didn't fill the form in online because it was done through a person on the chat.
