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Discussion topic: Bill paid on 2nd but email today stating not paid?

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This message was authored by: Nmason7188

Bill paid on 2nd but email today stating not paid?

I paid my sky bill on the 2nd of this month, I can see in my bank statement the money gone out and it also states on my sky app the bills been paid and yet I have received an email today 11th saying its not been paid?
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This message was authored by: Daniel0210

Re: Bill paid on 2nd but email today stating not paid?

Posted by a Superuser, not a Sky employee. Find out more

@Nmason7188 

When is your normal payment date? Have you made an unnecessary manual payment on the 2nd? 


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This message was authored by: caesarome

Re: Bill paid on 2nd but email today stating not paid?

Posted by a Superuser, not a Sky employee. Find out more

Also does your bill total show as £0.00 and/or do you see a credit on it ?

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