Sky Payments

[CHELSEABOY52]

I pay my Sky tv and broadband manually, which i do on the 11th or 12th of every month, but for the last two months Sky have also been taking out my account, £147.00, so im paying twice, i phone Sky last month and they were apologetic and i got refund, and they promised it would not happen again, but i looked at my account and they had taken money again, i am seriously thinking of canceling my Sky, can anyone help me

[Daniel0210 · Accepted solution]

@CHELSEABOY52 

Why have you continued to make manual payments? Sky had no need to apologise as it's the agreed method of payment. 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky again who, like last time, can arrange a refund within the standard 3-5 working days.

[CHELSEABOY52]

I have been makung manual payments for ten years, and never had this problem before, only last month abd this month, why has this occured now, i am a Pensioner, on a fixed income, 

[caesarome]

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@CHELSEABOY52 wrote:

I have been makung manual payments for ten years

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That might be the case @CHELSEABOY52 but the point is you should not be doing this because Sky should be taking it automatically from you which is what they have done this time. 

[MarkGoldsmith]

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@CHELSEABOY52 wrote:

I have been makung manual payments for ten years, and never had this problem before, only last month abd this month, why has this occured now, i am a Pensioner, on a fixed income, 

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Its in the T&Cs ( and has been for a good few years) that you need to have either a direct debit or card details setup on your account so that Sky can automatically collect payments on your payment date. Unfortunately, it doesn't matter if you have been able to pay manually for several years without any issues, as, due to the terms of the contract, it means that Sky can update or amend their billing procedure to automatically take payments from any card details they have on file for your account. It would appear that Sky has recently decided to start enforcing this particular clause in the contract.

All a manual payment will do is go as credit on to your account and used towards future bills, as opposed to be being against the current bill.

[CHELSEABOY52]

All sorted with Sky, i can continue making payments manually to Sky, without being charged twice, a very good phone call, my vank details have been removed from Sky, 

[Daniel0210]

@CHELSEABOY52 

As has been stated it's in the T's and C's you must have a direct debit or continuous card payment set up so despite what you've been told don't be surprised if you have the same problem next month. 

[SKY1992bf]

@CHELSEABOY52  whilst the information you have already received is correct, Just out of curiosity what is your actual monthly payment due date?   If it is only four days later than either the 11 or 12th  they that is likely to be the cause of the problem you are currently experiencing 

in my experience of Sky taking payment from my account (over 20 years) the automatic payment process starts 4 working days before payment is due so using my December payment which is due today (13th December) as an example the process started on Wednesday 10th (working day 1) and will finish with Sky receiving the money on Monday 15th (working day 4), because the 13th is a Saturday and payments are not made over a weekend or bank holiday