Discussion topic: Separate bills

This message was authored by: Locket1 · ‎21 Apr 2024

I have two monthly bills, one for Broadband and one for TV, can I get my two bills onto one bill?
Thanks

This message was authored by: MarkGoldsmith · ‎21 Apr 2024

@Locket1 wrote:
I have two monthly bills, one for Broadband and one for TV, can I get my two bills onto one bill?
Thanks

No - as the services are different products and have their own billing cycles. You will notice in your My Sky account that the TV and the Boradband products are shown as separate accounts, as a result this is the reason the billing is separate for them.

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎21 Apr 2024

@Locket1 wrote:
I have two monthly bills, one for Broadband and one for TV, can I get my two bills onto one bill?
Thanks

No - as the services are different products and have their own billing cycles. You will notice in your My Sky account that the TV and the Boradband products are shown as separate accounts, as a result this is the reason the billing is separate for them.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: Locket1 · ‎21 Apr 2024

Okay thank you for taking the time to answer, much appreciated

This message was authored by: Georgina+R · ‎24 Nov 2024

That is strange because I have the opposite situation. I get one bill for tv and broadband and have asked for them to be separated to fulfil the criteria for the natwest reward cashback.

I was given a categorical no.

This message was authored by: SKY1992bf · ‎24 Nov 2024

@Georgina+R there is a difference

If you have sky satellite tv and sky broadband then they are combined onto a single bill as they are both running off the same sky billing system hence why you were told correctly that you can't have separate

if you have sky glass or sky stream tv and sky broadband then the billing is separate because sky has a separate billing system for sky glass/stream

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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Discussion topic: Separate bills

Separate bills

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