Discussion topic: Returned my broadband equipment but I keep receiving new to return it

This message was authored by: Fredi · ‎23 Sep 2023

Hi

I I returned my broadband equipment to Sky but Sky keeps messaging me that I haven't returned it.

This message was authored by: Exiled-in-HH · ‎23 Sep 2023

Send Sky a copy of your proof of posting.

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This message was authored by: caesarome · ‎23 Sep 2023

Did you get proof of posting @Fredi ?

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This message was authored by: Daniel0210 · ‎23 Sep 2023

@Fredi
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returned my broadband equipment but I keep receiving new to return it

Returned my broadband equipment but I keep receiving new to return it

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Re: Returned my broadband equipment but I keep receiving new to return it

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