23 Sep 2023 01:46 PM
Hi
I I returned my broadband equipment to Sky but Sky keeps messaging me that I haven't returned it.
23 Sep 2023 01:48 PM
Send Sky a copy of your proof of posting.
23 Sep 2023 01:49 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you get proof of posting @Fredi ?
23 Sep 2023 01:49 PM
Posted by a Superuser, not a Sky employee. Find out more@Fredi
Have you kept your proof of posting?
We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.
If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t post an image of the Royal Mail tracking or postal receipt.
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