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Discussion topic: Equipment returned but no tracking number.

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This message was authored by Youngerthanmost This message was authored by: Youngerthanmost

Equipment returned but no tracking number.

On 27th August my husband posted a sky Wifi box return to Sky from Sevenoaks Post office on the same day our new box arrived but did not request a tracking number.  Now we are being told we will be charged for it.  What can I do ? We also have Sky insurance so can we contact them?

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This message was authored by GD1 This message was authored by: GD1

Re: Equipment returned but no tracking number.

Posted by a Superuser, not a Sky employee. Find out more

@Youngerthanmost  Sky insurance can do anything.

 

Without proof of postage it will be up to Sky to waive any fees.  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Addie15 This message was authored by: Addie15

Re: Equipment returned but no tracking number.

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Youngerthanmost.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Equipment returned but no tracking number.

Posted by a Sky employee

Update - Spoken to @Youngerthanmost, the equipment has been exempt. 

Thanks

Lisa - Sky Tech Team Expert
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