I need to send back equipment but the returns packaging and labels have not artived

[SuLC]

I need to return my equipment as I have closed the account. I have not received packaging or labels as I think this may have gone to my old address. I now live at a new address....the system won't let me tell you either which is a bit useless but is there a way I can have packaging, labels and instructions sent to me? How else can I return the equipment? I WILL NOT be paying a charge as I have told you about this issue.

thanks Susannah Lord Cloke

[Daniel0210]

@SuLC 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Mark39]

@SuLC it's incumbent on you to return Sky's equipment. If you don't, and Sky charge you, they'll pursue you for payment.

[Daniel0210]

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@SuLC wrote:

I WILL NOT be paying a charge as I have told you about this issue. 

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@SuLC 

I forgot to say, you haven't told Sky about this. In case you’re not aware, this is a forum where customers help other customers with Sky related issues. You aren’t talking to Sky Customer Services here.

If Sky charge you non return fees, which they are entitled to do, keeping your proof of posting is very important for getting the fee reimbursed.