Refund on credit

[Warrenmatthews]

Hi I would desperately like a refund on the credits in my sky account please.

[Daniel0210]

---

@Warrenmatthews wrote:

Hi I would desperately like a refund on the credits in my sky account please.

---

@Warrenmatthews 

Have you left Sky? 

[Warrenmatthews]

They have credit they owe me.

20 odd pounds.

I'd like it back as my contracts are over

[Daniel0210]

@Warrenmatthews 

Have you cancelled your subscription? Contracts aren't over before you physically cancel and receive acknowledgement from Sky.

If you've correctly cancelled then refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Warrenmatthews]

2 please

[Warrenmatthews]

• And yes it's marked as credit

[Daniel0210]

@Warrenmatthews 

You haven't answered the first question … have you cancelled the subscription and received an acknowledgment from Sky. Contracts don't run out, discounts do. 

[Warrenmatthews]

Yes I have 

[Daniel0210]

@Warrenmatthews 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Warrenmatthews.

[Warrenmatthews]

Have not received an invite

[caesarome]

You should see a chat bubble at the bottom of this page, do you not see it ?

[SKY1992bf]

---

@Warrenmatthews wrote:

Have not received an invite

---

@Warrenmatthews  Check along the bottom of your screen when logged into the forum you should see a red/blue chat bubble click on that to start the conversation with the sky messaging team 

[Daniel0210]

@Warrenmatthews 

It should be in the bottom corner of your screen as described in the earlier post. 

[Pharps]

Hi, I have a sky package but due to the latest storm I lost signal and no TV for at least 16 days, can I get 

compensated  for the  break in my TV viewing