Renewed my package with no changes but have been sent packaging to return my mini box

[Dwharris7]

I renewed my package last week at a cheaper price as my contract had ended. The only change I made was to downgrade my Netflix package. I still have signature, sports and ultra HD and multi screen but for some reason I have been sent packaging in the post to return my mini box.

I don't  want to return it as still need it but now can't get anyone to talk to me !!!

[caesarome]

@Dwharris7 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Dwharris7.