Refund not received

[caesarome]

@Rae251 

Do you still see a credit on your account and if so like back in January do you want to be contacted by the messaging team again ?

[Rae251]

Hi, yes it is still showing as credit, they contacted me last time on here and said it was due to be reviewed,the same as the telephone advisors say,and still nothing. The only time i have been contacted was a call to ask me to sign back up. I don't know what else to do?

[caesarome]

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@caesarome wrote:

do you want to be contacted by the messaging team again ?

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[Rae251]

Yes, please, thank you for your reply 

[caesarome]

@Rae251 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Rae251 an invite to chat.