Not received refund after leaving sky and an extra payment taken

[nineropes]

I left sky on 21 nov 2024, I was charged for another month on the 4/12/24.  On ringing sky was told the overpayment of £33:50 plus 15 days early cancellation totalling £48:02 would be made before 20/12/24.  Nothing has yet been received

[caesarome]

@nineropes 

What does your bill show now, so do you see a credit on it as it is this that can be refunded if you do.

[nineropes]

Hi, it shows a -£48:02

[caesarome · Accepted solution]

A minus means it is a credit @nineropes so to get you some help with getting this refunded I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[nineropes]

Many thanks