Privacy notices and information and transparency

[Mark39]

Let me hazard a guess that the reply will be along the lines that Sky take data protection requirements seriously and are content that they've complied fully with them.

[Mqwerty]

Sadly I suspect this will be the case though it will be useful to know what I need to do to make sure all my rights to object (and for deletion) are actioned in perpetuity- I don't want to be looking out for sneaky future changes.  Ive only been a Sky customer for a couple of months and they've already changed their policy. Also you ideally ought to attempt to resolve DP issues directly with the vendor before escalating to the ICO. 

[TimmyBGood]

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@Mqwerty wrote:

 I need to do to make sure all my rights to object (and for deletion) are actioned in perpetuity- I don't want to be looking out for sneaky future changes.  

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The Act permits changes by the organisation processing the data as long as the holder of the registration seeks appropriate consent from the data subject. Doing otherwise would be a significant impediment to business, which as I mentioned before was an important consideration when the legislation was enacted: it's not intended to be an absolute and immutable 'protection' for consumers (right of centre administrations in particular tend to be ideologically opposed to that)

What cannot be reduced or removed are the fundamentals provided by the regulation itself.

[Sezziet]

Messaging using WhatsApp
You’re currently opted in to receive text messages from us. These have always been sent by SMS, but we’ll now start sending messages by WhatsApp too.

Advertising on social media
Today, depending on your communication preferences, we may share your phone number and email address with social media platforms, so Sky ads on those platforms can be personalised to you. To improve this personalisation, name and address information will also be shared with these platforms from now on. All information will be in a hashed format (meaning it’s converted into a string of numbers or letters to make it more secure), and the social media platform will only see data that matches an account already on its platform.

Data sharing with Sky Protect
From November, information about you will be shared with Sky Protect, operated by Neos Ventures Limited, a Sky company. Your name, address, date of birth and Sky iDs linked to your account will be used alongside third-party data to generate quotes for Sky Protect home insurance. We may then send you marketing or show you digital advertising about it. You’ll be able to manage this using a new setting in your communication preferences from October.

[Mark39]

You're not emailing Sky, I'm afraid. I've moved yourost to a more suitable forum. 

[MySkyDisplayName]

Surely we should have the right to cancel the account with no penalties if we do not accept the sharing of personal data.

[TimmyBGood]

@MySkyDisplayName 

I'm not aware that any such right exists either in the T&Cs of a Sky contract or in wider data protection law.

[MarkGoldsmith]

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@MySkyDisplayName wrote:

Surely we should have the right to cancel the account with no penalties if we do not accept the sharing of personal data.

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Its very much up to each individual company what they allow.

Disney + have just announced a change to their privacy notice and state the following: 

If you do not agree to these changes, you may cancel your Disney+ subscription. If you are subscribed to an annual plan and you have more than a month left on your subscription, and you wish to cancel, simply call us or use online chat to contact us within 30 days of receiving this email. Unless you cancel your Disney+ subscription, then your subscription will continue under updated terms.

Worth noting they say to contact them if you are in an annual subscription and want to cancel but don't actually say what type of early termination they would charge if any.

[cruiser+rider]

Thats funny i just rang sky and today tbey said its a spoof email as i recceved exacactly the same email today.. So sho do we believe?

[Mark39]

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@cruiser+rider wrote:

Thats funny i just rang sky and today tbey said its a spoof email as i recceved exacactly the same email today.. So sho do we believe?

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It's not a spoof. The email is from Sky. Clearly a few advisers haven't been briefed.

[Chloe-W22]

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how do you opt out of sky sharing your details with all and sundry?

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If you want to opt out of sharing this data, you can unselect the Tailor my Sky iD advertising and services option in the Data & personalisation section.

You haven't commented on the plans to share address and date of birth with sky protect. 

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There will be a new section within Data & personalisation where a customer can opt out of this in October.

If you want to opt out before October, then can do so by clicking the Privacy & cookies link at the bottom of Sky.com, selecting Your Rights and then the ‘this form’ link mid-way down the page.

[xenon81]

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@MarkGoldsmith wrote:

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@MySkyDisplayName wrote:

Surely we should have the right to cancel the account with no penalties if we do not accept the sharing of personal data.

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Its very much up to each individual company what they allow.

Disney + have just announced a change to their privacy notice and state the following: 

If you do not agree to these changes, you may cancel your Disney+ subscription. If you are subscribed to an annual plan and you have more than a month left on your subscription, and you wish to cancel, simply call us or use online chat to contact us within 30 days of receiving this email. Unless you cancel your Disney+ subscription, then your subscription will continue under updated terms.

Worth noting they say to contact them if you are in an annual subscription and want to cancel but don't actually say what type of early termination they would charge if any.

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Annual subscribers to Disney+ pay for 12 months in advance, in return for a slight discount. Normally there is no right to cancel within that 12 month period (you've already paid in full) but in this case they will allow cancellations and issue a refund based on how many months remain of the subscription. 

[SktCustomer1234]

Thanks for explaining. I am puzzled as to why Sky needs to share my personal information with social media, if I am a Sky customer already? Any marketing and offeres come to my email. 
Is there are direct email to sky that I can use to object to this?

Thanks,

SkyCustomer12345

[PandJ2020]

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@SktCustomer1234 wrote:

Thanks for explaining. I am puzzled as to why Sky needs to share my personal information with social media, if I am a Sky customer already? Any marketing and offeres come to my email. 
Is there are direct email to sky that I can use to object to this?

Thanks,

SkyCustomer12345

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There's an email address in their privacy notice.

https://www.sky.com/help/articles/privacy-hub-privacy

[CorvusCoraxM32]

I've just received an email saying Sky wants to share my account details, including mobile number with social media platforms.

This is not something I wish to happen, and nobody I've contacted has seemed able to understand why I am against this.

I barely use a small selection of Social Media platforms, and even fewer of them have my mobile number. I am much less likely to use a company that spams me with targeted ads, and am likely to stop if they try and share my details.

I have been happy over the last few years with my Sky Mobile service, but, unless I can find a way to prevent my details being shared all over, I guess I'll have to find a new provider.