Putting partners name on account

[AnnieMC]

I want to add my husband's name to my account so he can contact Sky if needed. All information I have found is about changing the name on the account and I cannot locate a valid phone number to ring Sky Ireland on and get talking to an actual person. Any help would be appreciated!

[Daniel0210]

@AnnieMC 

You can't change the name on the account to his or in joint names. As long as he has the telephone password he can speak to Sky on your behalf but he won't be able to cancel any part of your subscription, only the account holder can do that.

[Mark39]

You may be able to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Ask to set up a telephone password which you can give to your husband. He'll then be able to do most things, but only the accountholder can cancel.

[AnnieMC]

Thank you so much for your help I have managed to create a telephone password there now. 

[Seeyouhearyme]

Hi,

I am in the office today and of course the broadband went down while my partner is working from home.

I have just been through to Sky India after my partner tried the online trouble shooting. I said I was not at home and I would like my partner added to the account.

There was a 2min pause and then I was asked for my home phone number. I gave my mobile and was told that was added to the account. Then I said I want my partner added so he can go through the trouble shooting and then after another long pause I was told this was not possible.
So then I said I needed him added as I need to have it resolved so I will have broadband when I go home. The agent said I could call back when I got home (disregarding the fact my partner is trying to work) and I said "Your lines will be closed when I get home" to which he immediately replied "We will be open when you get home". And I asked the obvious question "How do you know what time I will be home at?" Even I never know what time I will be home at in Friday evening traffic.

He then said if my husband (I'm thrilled with this upgrade) called and gave my password he would be allowed to talk to an agent. So the call ended with he hoped I was satisfied. In fairness the whole exchange had been very polite but I am as wise now as I was at the start of the call, hence my visit to this thread.

I have now shared the password with my partner and he is going to call. I forgot to tell him about the ninja robot at the start, who will insist everything can be fixed by SMS, but I suppose it will be a lesson for him on what I go through every time I have to ring. I do wish the robot realised I would absolutely not be calling if I wasn't out of options.

I'll see if they will speak to him anyway and maybe even resolve the issue.