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Discussion topic: Credit refund

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This message was authored by Georgitmc3998 This message was authored by: Georgitmc3998

Credit refund

I have a direct debit coming out 1 feb for £168.40. I have paid £83 this morning thinking it would come off this bill. Can I refund this £83 credit. 

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This message was authored by GD1 This message was authored by: GD1

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Georgitmc3998  It won't be refunded until it shows as  a credit, you'll need to wait for the Direct Debit to be collected from your bank.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Georgitmc3998 
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit has been taken (and cleared), a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay towards your next bill so on that bill date less money should be taken from your bank account. I would recommend not making manual payments unless requested to by Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

As the first is a Saturday @Georgitmc3998 the earliest that bill will be taken will be on Monday.

 

As stated above you don't need to make manual payments as you have done and especially not the day before your billing date.

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