Discussion topic: Credit refund
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Message posted on 31 Jan 2025 12:10 PM
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Credit refund
I have a direct debit coming out 1 feb for £168.40. I have paid £83 this morning thinking it would come off this bill. Can I refund this £83 credit.
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Message posted on 31 Jan 2025 12:23 PM
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Re: Credit refund
@Georgitmc3998 It won't be refunded until it shows as a credit, you'll need to wait for the Direct Debit to be collected from your bank.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.
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Message posted on 31 Jan 2025 12:30 PM
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Re: Credit refund
@Georgitmc3998
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit has been taken (and cleared), a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay towards your next bill so on that bill date less money should be taken from your bank account. I would recommend not making manual payments unless requested to by Sky.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Message posted on 31 Jan 2025 01:02 PM
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Re: Credit refund
As the first is a Saturday @Georgitmc3998 the earliest that bill will be taken will be on Monday.
As stated above you don't need to make manual payments as you have done and especially not the day before your billing date.
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