31 Jan 2025 12:10 PM
I have a direct debit coming out 1 feb for £168.40. I have paid £83 this morning thinking it would come off this bill. Can I refund this £83 credit.
31 Jan 2025 12:23 PM
Posted by a Superuser, not a Sky employee. Find out more@Georgitmc3998 It won't be refunded until it shows as a credit, you'll need to wait for the Direct Debit to be collected from your bank.
31 Jan 2025 12:30 PM
Posted by a Superuser, not a Sky employee. Find out more@Georgitmc3998
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit has been taken (and cleared), a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay towards your next bill so on that bill date less money should be taken from your bank account. I would recommend not making manual payments unless requested to by Sky.
31 Jan 2025 01:02 PM
Posted by a Superuser, not a Sky employee. Find out moreAs the first is a Saturday @Georgitmc3998 the earliest that bill will be taken will be on Monday.
As stated above you don't need to make manual payments as you have done and especially not the day before your billing date.
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