So I noticed my bill had jumped up and went to check my billing and found I have sky Cinema on it charging £19. I never use sky cinema so didn't even notice. I immediately rang up to get it cancelled and a credit of the money back to my account. First thing the guy asked was had we had an engineer visit recently. It was around May we had sky fibre installed. So I said yes and the guy did ask as he was near out the door do I want a discount on sky cinema he has and I said no. Someone was with me and knows I said no. I told the guy on the phone it was w hile back thinking this was the first time I'd been charged and we ended the call agreeing it would be removed and my £19 credited.
Went back thorugh my bills and it was put on in June charging me £0, July £6 twice on that bill. August £6 and Septe,ber £19. I was told to wait a week and check my bill for the credit so I will and if it's not the whole lot I'll ring again.
My question is how can they have the autority to make this change to my account. I clearly said no I did not want it discount or not. We just don't use it. I'm quite angry tbh.
