Reinstate my account

[Beckydaly82]

Hi, for some time now I have been unable to upgrade anything on my sky account as each time a page pops up asking if I want to reinstate my account (I have no outstanding bills on my account) I called a couple of months ago and the advisor found out the reason, I placed an order last year for 2 Apple Watches, upon receiving them I realised a ordered the wrong size so I asked sky if i could return it but they said no, at that time of asking another order was generated (error on skys side) for a 3rd watch and that has been stuck in my account floating somewhere which is affecting my upgrade. The advisor had to submit a report to get this removed, the advisor informed me that she would call me back within 7 days to tell me the outcome, I have not heard from anyone hence why my account is locked for any kind of upgrade. Each time I have called to try and get this sorted I am having to retell this story over and over again. I hope this makes sense please can someone help me. Thanks 

[Mark39]

Unfortunately we customers here can't help with this. I'd give Sky a call to follow up the manual intervention they were going to make to sort out the order for the 3rd watch.

[Beckydaly82]

Been there time and time again to sky, I have had enough, thanks anyway.

Please can a sky advisor contact me please. 

[Beckydaly82]

Also I am not after a 3rd watch, if u re-read my problem sky themselves created the order on there end by mistake I wanted to return the watch for a smaller size instead they created an order by mistake which is still floating around in my account prohibiting me from upgrading. 

[Mark39]

Yes, I got that. Very unlikely that Sky will contact you here. We're a customer Communty.

[Daniel0210]

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@Beckydaly82 wrote:

Please can a sky advisor contact me please. 

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@Beckydaly82 

You will need to instigate contact. Sky won't know who you are from a forum post as your Sky account isn't linked to your Community log-in name. 

[Beckydaly82]

 

 

 

[Beckydaly82]

My account is linked to the forum. A sky advisor contacted me from this forum previously. 

[Mark39]

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@Beckydaly82 wrote:

My account is linked to the forum. A sky advisor contacted me from this forum previously. 

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OK.

[Beckydaly82]

 

[Daniel0210 · Accepted solution]

@Beckydaly82 

That is an escalation chat invite from another thread. As stated, your Sky mobile, TV and Broadband/Talk accounts are not linked to your chosen username on here.