Discussion topic: Reinstate my account
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27 Oct 2024 01:48 PM
Hi, for some time now I have been unable to upgrade anything on my sky account as each time a page pops up asking if I want to reinstate my account (I have no outstanding bills on my account) I called a couple of months ago and the advisor found out the reason, I placed an order last year for 2 Apple Watches, upon receiving them I realised a ordered the wrong size so I asked sky if i could return it but they said no, at that time of asking another order was generated (error on skys side) for a 3rd watch and that has been stuck in my account floating somewhere which is affecting my upgrade. The advisor had to submit a report to get this removed, the advisor informed me that she would call me back within 7 days to tell me the outcome, I have not heard from anyone hence why my account is locked for any kind of upgrade. Each time I have called to try and get this sorted I am having to retell this story over and over again. I hope this makes sense please can someone help me. Thanks
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27 Oct 2024 03:15 PM
Posted by a Superuser, not a Sky employee. Find out moreThat is an escalation chat invite from another thread. As stated, your Sky mobile, TV and Broadband/Talk accounts are not linked to your chosen username on here.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM