@Anonymous wrote:
@Nealex wrote:
So i contacted Sly customer support nad they refused any help. I since went to the CAB and they advised there is nothi g we can do about TV. Broadband can be cancelled within 30 days of the price increase notification but not TV unless the price hike exceeds 10%. What you can do is scale all your services back to 'essentail'. So i called Sky retentions and did that. Its immediate and all you get is the freeview content for 15 quid a month. Also they will give you the date you need to put your contract cancellation in to ensure it ends exactly on time. Any additional kit will need to be sent back. Personally I feel the only way large corps like Sky will ever change there penny pinching tatics is if we actual say no and walk. They have lost 40 per month revenue for the rest of this contract and then theey loss a lifelong Sky customer. Sad.
It's no surprise about the TV part but I'm waiting for a reply from them at the moment re. the broadband.
I contacted them the other day about the price rises and even though I was in contract for both until December they immediately checked without me asking and gave me an acceptable deal on the TV package. (acceptable to us that is as the wife is housebound, so I can't really lose the TV part for her sake. One day, hopefully a long time in the future I'll enjoy cancelling Sky entirely when it's just me)
The Ultrafast 1 however is £28 currently, going up to £31 in July and the best they could offer was £32 for a new 18 contract (subject to the next mid-contract price rise).
Where we clashed however is in the wording of the email which is :-
"We hope you continue to use and enjoy Sky but if you're not happy with these changes, you can cancel your Sky Broadband by calling 03448 244 450. If you're within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky subscription will continue as usual."
I read this as to mean that since I've advised them of my intention to move to Virgin BB for £10 less for an equivalent service (I'm with O2 for sim at the moment so if I stay with O2 I can double that download speed) then if it takes Virgin 6 weeks to set me up I can still give Sky the 14 days cancellation with no ETC's. As I work from home I can't be without BB.
Sky have now got me absolutely bl**dy raging, despite being advised at least twice that no ETC's would be due on the BB cancellation, they've just sent me an email saying they've added a £51.25 charge for ETC's. When I've checked my next bill, lo and behold they have as well. I've already sent back the router and had an email confirming it but I wouldn't be surprised if they still try and charge me for that.
