0

Discussion topic: Problem updating credit card forvpayment

Reply
This message was authored by KM15 This message was authored by: KM15

Problem updating credit card forvpayment

My credit card company reissued my card with a new number. Informed Sky and they updated it for my TV package but still have the old number for Broadband/Talk and have emailed to say that account is now overdue. Accessed 'My Account' which shows the bill as Paid but has the old Credit Card number. He tried several times to update with the new card details but just get message 'Sorry something has gone wrong. Please try again later'. Have tried multiple times but still get the same message. Cannot reply to the Overdue Account email as it is a 'No reply' email. How do I contact Sky to sort this?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Problem updating credit card forvpayment

Posted by a Superuser, not a Sky employee. Find out more

@KM15 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Say No when asked if you want a text or to go online then stay on the line.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion