Postcode not recognised

[zac11]

I have taken out a sky tv and broadband subscription and cannot link my SkyID. I spoke to 3 different Sky customer service advisors on the phone and nobody could help me. Anyone had this problem and know how to fix it? 

[Mark39]

Have you previously had a Sky subscription? 

[zac11]

I was possibly linked to a previous sky account, but have not had my own 

[Mark39]

Have you tried creating a new Sky ID and linking your new Sky account to it?

[zac11]

Created a brand new email / sky ID but still not accepting postcode 

[caesarome]

@zac11 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @zac11.

[StuL]

I'm facing the same issue, can I get some help please?

[caesarome]

@StuL 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @StuL.

[Jthomas404]

I have the same issue. Can i get help please? 

[caesarome]

@Jthomas404 

I have escalated your post as well.