Account credit refund

[Cooper6]

I cancelled my contract with Sky in December and my last date of services being provided was in January. All equipment has now been returned but there is still a balance on the account m, can this please be refunded via my usual payment method as this is still active???

[Daniel0210]

@Cooper6 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Cooper6 

Now escalated.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Cooper6.