Paid bill and direct debit still due

[Chris11521]

Got through surprisingly quickly to Sky and the customer service person told me to cancel the direct debit to stop the amount coming out. 

They told me that I don't really need to set up another direct debit instruction as I've been paying it manually without issue for over a year. 

[Daniel0210]

@Chris11521 

Well that is contrary to the terms and conditions you agreed to so I'd be very wary of doing that.

[caesarome]

@Chris11521 

I would say that is pretty poor advice because should you do that and the payment is taken and Sky will try again 10 days later you could find your services are suspended.

[Chris11521]

Seeing as my account would be at zero balance with nothing owed it would be pretty poor of them to suspend my services.

In fact I think it would be quite funny if they did suddenly send me an email warning me that if I didn't pay zero then they would suspend my broadband. 

I assume they record all calls anyway 🙂 

[SKY1992bf]

@Chris11521  It's quite common on here that we hear of customers receiving the information they want to hear from cs agents rather than the actual truth of the matter 

and we end up having to give the correct advice 

I concur with both @caesarome and @Daniel0210  that the advice given to you in this instance is totally inaccurate 

[Chris11521]

So I just got an email from Sky... 

We have been advised that we can no longer use the payment details you previously provided to us.

Please provide us with new Direct Debit or Credit Card details, or your Sky services will be restricted.

Failure to make payment at the earliest opportunity, may also result in a late payment fee of £10.00 being applied to your account prior to restriction of service

I went back into my account and re-added my direct debit details and I can't make a payment anyway as zero is due as the bill is paid. 

So I'm assuming that now they will be happy and reset up the direct debit as they've got some payment details again. 

This email looks very generic so I don't think they can suspend services or add a late payment fee for a bill paid early...