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Discussion topic: Overcharged

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This message was authored by JACK1996 This message was authored by: JACK1996

Overcharged

I reduced package in November because i could not afford it, i paid £60 to get sports cancelled. i was told bill from January would be £34, they charged £39. I called to question it and they said its because they removed discounts I had for sports. But they quoted £34 knowing they removed sports for me. How do I get them to honour the £34 they said they would charge ?


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

Call again or submit a complaint?

I am just another Sky customer and my views are my own

View this Answer within the discussion

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

Call again or submit a complaint?

I am just another Sky customer and my views are my own
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

@JACK1996 Your first few bills can be higher (even on a renewal) as explained on this link

https://www.sky.com/help/articles/understanding-my-bills#M1014

 

what do the next three future bills look like 


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This message was authored by caesarome This message was authored by: caesarome

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

It might be worth making a complaint filling in the form on this page to do this:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

 

Give them the dates and times you spoke to them so they can listen to what was said to you.

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JACK1996
Topic Author
This message was authored by JACK1996 This message was authored by: JACK1996

Re: Overcharged

Sadly not. My December bill was the adjustment one and January onwards should be the new price

JACK1996
Topic Author
This message was authored by JACK1996 This message was authored by: JACK1996

Re: Overcharged

I'm worried they won't listen to me 

This message was authored by Mark39 This message was authored by: Mark39

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

@JACK1996 wrote:

I'm worried they won't listen to me 


It's unlikely your billing will change unless you speak to Sky about it.

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