Overcharged

[JACK1996]

I reduced package in November because i could not afford it, i paid £60 to get sports cancelled. i was told bill from January would be £34, they charged £39. I called to question it and they said its because they removed discounts I had for sports. But they quoted £34 knowing they removed sports for me. How do I get them to honour the £34 they said they would charge ?

[PandJ2020 · Accepted solution]

Call again or submit a complaint?

[SKY1992bf]

@JACK1996 Your first few bills can be higher (even on a renewal) as explained on this link

https://www.sky.com/help/articles/understanding-my-bills#M1014

what do the next three future bills look like 

[caesarome]

It might be worth making a complaint filling in the form on this page to do this:

https://www.sky.com/help/articles/how-to-make-a-complaint

Give them the dates and times you spoke to them so they can listen to what was said to you.

[JACK1996]

Sadly not. My December bill was the adjustment one and January onwards should be the new price

[JACK1996]

I'm worried they won't listen to me 

[Mark39]

---

@JACK1996 wrote:

I'm worried they won't listen to me 

---

It's unlikely your billing will change unless you speak to Sky about it.