Cannot change payment details

[Hf11]

Won't let me update my new payment details online. Can't get a hold of anyone from sky to talk to on the phone so I can solve this issue. 

[SKY1992bf]

@Hf11  Are you a new customer if yes you can't change these details until two full billing cycles have been completed 

[Hf11]

@SKY1992bf no, I'm not a new user to sky, have had the broadband since December 2021. Every time I type my new bank details on the page on my sky login to update them it just goes onto another page and says something's gone wrong on the website and won't work. 

[Daniel0210]

@Hf11 

If this continues give Sky a call and ask them to change the details for you. 

[Hf11]

@Daniel0210 I've tried 2 numbers to phone and speak to someone from sky and they both directed me back to the internet for this issue 😤 

[Daniel0210]

@Hf11 
If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise use this link:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number. A lot of mobile networks include 01, 02 and 03 numbers in their inclusive minutes.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t like us typing the digits in full).

Like a lot of large companies nowadays any calls to Sky will start off automated but stay on the line and don’t hang up if prompted to. Also be aware the operating times of departments differs depending on the issue you’re ringing about.

[Hf11]

@Daniel0210 thank you for all the information you sent to me. I finally got a hold of an adviser who made the changes to my payment details. Thank you again!