Discussion topic: Non-return charge where account holder changing but keeping box

This message was authored by: hullabaloo01 · ‎01 Jan 2023

Hi

My wife has taken over the sky tv account from me. I've closed my account, and my wife has opened a new one. She's kept the existing sky box, but I've received an SMS saying a non-return charge will be made if I don't return it. Even though my wife has simply kept the existing box.

Can you clarify asap please SKY and let me know if and how I need to contact sky to stop the non-return charge.

Thank you.

This message was authored by: SKY1992bf · ‎01 Jan 2023

@hullabaloo01 You need to return that equipment has it's linked only to your old account, your wife should have received new equipment if she has created her own account

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: caesarome · ‎01 Jan 2023

@hullabaloo01 wrote:

Hi

My wife has taken over the sky tv account from me.

Your wife hasn't actually taken over the account as you have closed it which is why you need to return the box as it is not possible to transfer an account. As your wife should have been sent her own box you will need to return it and this link will help you to do this:

https://www.sky.com/help/articles/return-tv-broadband

Make sure you get and keep proof of posting when sending this off.

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This message was authored by: hullabaloo01 · ‎01 Jan 2023

Don't worry, my mistake, my wife got a new box. I'll return it soon.

This message was authored by: SKY1992bf · ‎01 Jan 2023

@hullabaloo01 wrote:
Don't worry, my mistake, my wife got a new box. I'll return it soon.

@hullabaloo01 As mentioned by @caesarome when returning make sure you obtain and keep indefinitely proof of postage and should Sky still take the non return fees post back on this thread and we can get you some help to recover them

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Non-return charge where account holder changing but keeping box

Non-return charge where account holder changing but keeping box

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