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Discussion topic: Non-return charge where account holder changing but keeping box

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This message was authored by hullabaloo01 This message was authored by: hullabaloo01

Non-return charge where account holder changing but keeping box

Hi

 

My wife has taken over the sky tv account from me. I've closed my account, and my wife has opened a new one. She's kept the existing sky box, but I've received an SMS saying a non-return charge will be made if I don't return it. Even though my wife has simply kept the existing box.

 

Can you clarify asap please SKY and let me know if and how I need to contact sky to stop the non-return charge. 

 

Thank you.

 

 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Non-return charge where account holder changing but keeping box

Posted by a Superuser, not a Sky employee. Find out more

@hullabaloo01  You need to return that equipment has it's linked only to your old account, your wife should have received new equipment if she has created her own account 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by caesarome This message was authored by: caesarome

Re: Non-return charge where account holder changing but keeping box

Posted by a Superuser, not a Sky employee. Find out more

@hullabaloo01 wrote:

Hi

 

My wife has taken over the sky tv account from me.


Your wife hasn't actually taken over the account as you have closed it which is why you need to return the box as it is not possible to transfer an account. As your wife should have been sent her own box you will need to return it and this link will help you to do this:


https://www.sky.com/help/articles/return-tv-broadband


Make sure you get and keep proof of posting when sending this off.

 

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hullabaloo01
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This message was authored by hullabaloo01 This message was authored by: hullabaloo01

Re: Non-return charge where account holder changing but keeping box

Don't worry, my mistake, my wife got a new box. I'll return it soon.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Non-return charge where account holder changing but keeping box

Posted by a Superuser, not a Sky employee. Find out more

@hullabaloo01 wrote:

Don't worry, my mistake, my wife got a new box. I'll return it soon.


@hullabaloo01  As mentioned by @caesarome  when returning make sure you obtain and keep indefinitely proof of postage and should Sky still take the non return fees post back on this thread and we can get you some help to recover them 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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