Missed direct debit

[Steve+quinnell]

Hello can anyone out there help me I missed a direct debit payment on the 8th December so I manually paid it will sky try to take the money again in 10 days time.

[GD1]

@Steve+quinnell  If a direct debit fails Sky will attempt to take it again 10 days later, making a manual payment isn't required unless Sky specifically ask you to.  All that will happen with the manual payment is it will go on to next months bill as a credit.

[SKY1992bf]

@Steve+quinnell  Yes they will, the manual payment has gone against next month so you need to allow sky to take it 

once taken you can either leave the overpayment on your account or call and request a refund 

[Steve+quinnell]

Thankyou for your reply I called sky up and they said as its been paid they will not attempt to take it again.

[PandJ2020]

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@Steve+quinnell wrote:

Thankyou for your reply I called sky up and they said as its been paid they will not attempt to take it again.

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Pardon the pun but I would't bank on that...

[caesarome]

@Steve+quinnell 

Does the bill show as being paid, you can check that here:

https://www.sky.com/bill/tv-broadband-talk

If it doesn't has the manual payment you made appeared on your account as a credit ?

[Steve+quinnell · Accepted solution]

Its come up as paid and my next payment is due by direct debit 6th January 

A massive thankyou for your reply have a great Christmas and New year