Missed direct debit

[Steve+quinnell]

Hello can anyone out there help me I missed a direct debit payment on the 8th December so I manually paid it will sky try to take the money again in 10 days time.

[GD1]

@Steve+quinnell  If a direct debit fails Sky will attempt to take it again 10 days later, making a manual payment isn't required unless Sky specifically ask you to.  All that will happen with the manual payment is it will go on to next months bill as a credit.

[SKY1992bf]

@Steve+quinnell  Yes they will, the manual payment has gone against next month so you need to allow sky to take it 

once taken you can either leave the overpayment on your account or call and request a refund 

[Steve+quinnell]

Thankyou for your reply I called sky up and they said as its been paid they will not attempt to take it again.

[PandJ2020]

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@Steve+quinnell wrote:

Thankyou for your reply I called sky up and they said as its been paid they will not attempt to take it again.

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Pardon the pun but I would't bank on that...

[caesarome]

@Steve+quinnell 

Does the bill show as being paid, you can check that here:

https://www.sky.com/bill/tv-broadband-talk

If it doesn't has the manual payment you made appeared on your account as a credit ?

[Steve+quinnell · Accepted solution]

Its come up as paid and my next payment is due by direct debit 6th January 

A massive thankyou for your reply have a great Christmas and New year 

[Georgeoscar1]

Hi, I've missed my payment for my broadband and I didn't realise. I thought it had come out of my account and have had an unexpected payment for my car. Would I be able to pay double on my next payment please? 

thank you,

Nick

[caesarome]

@Georgeoscar1 

You are talking to other customers here.

If this is bill is usually paid by a direct debit Sky will try again 10 days later to take it and if this also fails then your services might be restricted until you manually pay it and setup the direct debit again. If the bill is usually taken by a card and it isn't then again your services might be restricted until you pay it and reset up the payment method.

[Daniel0210]

@Georgeoscar1 
This billing process applies to all customers …

🟣If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟣If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass