@Daniel0210 thanks, yes I understand that is the process. I'm frustrated, not simple. I appreciate you are trying to help, but explaining the process, which is clear, is simply more frustrating. You can see from my discussion entries than when they say the speech bubble *should* be there, that it's actually not there. It's not that I'm going over the time period consistently, it's that the speech bubble only appears intermittently and not when they say it should. It's fine. Thank you for trying to help. I'll wait for an employee to come back to me. I've been travelling to be with a very close family member who is dying, so it's all just very frustrating and coming at a bad time. No need for me to be getting frustrated with someone who is just trying to be a good egg, I appreciate your effort. I just need to wait for an employee. Have a great day. Thanks again.
