How to view older bill statements

[Caz+Koopman]

In the current set up, I can only check back on bills for the years 2021, 2022 and to date in 2023. For tax purposes I need to get a 2020 statement, and there is no option to request this online, the automated chat bot is too limited in it's search criteria, and (as usual) it's impossible to get anyone on the phone in SKY unless I can guarantee I have an hour or more to wait on hold - and there is no email contact for such queries that I can find.  Does anyone know how i can go about requesting this please?  We are paperless billing so we don't have an original bill lying around. Thanks.

[caesarome]

@Caz+Koopman 

I'm not 100% sure they can help but I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Caz+Koopman]

Thanks thats really helpful! Fingers crossed!

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Caz+Koopman  an invite to chat.

[Caz+Koopman]

Hi

where does the invitation get sent to? I haven't received one yet. 
thanks. 

[Daniel0210]

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@Caz+Koopman wrote:

Hi

where does the invitation get sent to? I haven't received one yet. 
thanks. 

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@Caz+Koopman 
You should see a blue/red speech bubble at the bottom of your forum page. Click on that. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

[caesarome]

@Caz+Koopman 

Do you not see the chat bubble as per the image on this link:

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@caesarome wrote:

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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[Tom-W19]

Hi @Caz+Koopman 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Caz+Koopman]

I still need help. I don't know where to go to find private chats?

[Daniel0210]

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@Caz+Koopman wrote:

I still need help. I don't know where to go to find private chats?

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@Caz+Koopman 

I have re-escalated your post to Sky. As per my reply above ~ 

You should see a blue/red speech bubble at the bottom of your forum page. Click on that. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

[Greenfingers001]

Thanks for escalating this. We’ve sent another invite to chat.

[Daniel0210]

@Caz+Koopman 

Can you now see the blue/red chat bubble that has been sent to you? If so click on it to start the private conversation. 

[Lisa-P1987]

Thanks for chatting to us @Caz+Koopman . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Caz+Koopman]

I answered asking what information you needed to confirm my identity and got no response?

[Daniel0210]

@Caz+Koopman 

Would you like your post re-escalating?