retuning parcels

[lin+f]

have returned sky equipment now being told i will get charged for it as not returned 

[Daniel0210]

@lin+f 
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky equipment has been received. If you returned it longer ago than that and you’ve kept your proof of posting let us know in this thread and we can maybe get you some help from the Escalation Team. If you haven’t retained it any cancellation of non return fees would be at Skys discretion. Please don’t post an image of the Royal Mail tracking or postal receipt. 

[lin+f]

hi sorry for late answer i have found the receipt for when i sent the box back so can breathe a sigh of relief 

[Daniel0210]

@lin+f 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[lin+f]

thank you so much for that i knew i had it but just couldn't find it  so will look out for what you said 

[lin+f]

i returned it 2 days after receiving new box so will wait for them to get in touch now 

[Daniel0210]

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@JordanBGoblin wrote:

If you don't hear from them give them a call. 

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@JordanBGoblin 

I have escalated the post to Sky so hopefully @lin+f will see the chat invite later this afternoon or tomorrow. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[lin+f]

Thank you all for your help will wait to hear from them 

[lin+f]

Hi everybody that answered me it is all sorted about my returned  sky box and thanks for your help