Duplicate payment

[Ryan1999m]

Hi, i Payed my latest bill through my account but a direct debit has also come out of my account, how do I contact to request a refund or to stop the payment please? It has already been credited to my account.

thanks 

[Mark39]

Give Sky a call. Or if you post back later today or tomorrow, Sky's online messaging,service may then be available and we can ask them to contact you here so that you can request a refund.

It's unnecessary to make manual payments while you have a direct debit in place.

[Ryan1999m]

What number do I call them on. Many thanks 

[Mark39]

You can find the number to call via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help 

(Phone numbers can't be posted here)

[Chloe-W22]

Morning @Ryan1999m and welcome to the Sky Community forum!

You don't need to call for this, we have Community Messaging agents on the forum to help with specific account queries. I'll escalate to them now, keep an eye out for the chat bubble appearing at the bottom of your screen, they'll be with you as soon as they can.

For more information on what Community Messaging is, see here.

Thanks,

[Addie15]

Hi there! Thank you for escalating this. We have sent Ryan1999m an invite.

[Tom-W19]

Hi @Ryan1999m 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.