21 Jun 2023 07:50 AM
Hi, i Payed my latest bill through my account but a direct debit has also come out of my account, how do I contact to request a refund or to stop the payment please? It has already been credited to my account.
thanks
21 Jun 2023 07:58 AM - last edited: 21 Jun 2023 07:59 AM
Posted by a Superuser, not a Sky employee. Find out moreGive Sky a call. Or if you post back later today or tomorrow, Sky's online messaging,service may then be available and we can ask them to contact you here so that you can request a refund.
It's unnecessary to make manual payments while you have a direct debit in place.
21 Jun 2023 08:01 AM
What number do I call them on. Many thanks
21 Jun 2023 08:08 AM
Posted by a Superuser, not a Sky employee. Find out moreYou can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help
(Phone numbers can't be posted here)
21 Jun 2023 08:58 AM
Posted by a Sky employeeMorning @Ryan1999m and welcome to the Sky Community forum!
You don't need to call for this, we have Community Messaging agents on the forum to help with specific account queries. I'll escalate to them now, keep an eye out for the chat bubble appearing at the bottom of your screen, they'll be with you as soon as they can.
For more information on what Community Messaging is, see here.
Thanks,
21 Jun 2023 09:28 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent Ryan1999m an invite.
23 Jun 2023 09:47 AM
Posted by a Sky employeeHi @Ryan1999m
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
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