Due A Refund

[Jamesb]

Hi, I recently left sky and have a credit showing on my account do sky not proactively issue a refund and when will I receive this? Thanks

[Daniel0210]

@Jamesb 

Refunds normally take up to six weeks from the last day of your connection. If you want us to get you some help on here it can be processed in 3-5 banking days. Let us know.

[Jamesb]

@Daniel0210 it has been around 8 weeks now since I switched. Any help would be appreciated. Thanks

[GD1]

@Jamesb  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent @Jamesb  an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has now been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[JacqMcC]

Can anyone help I am in the same position I left SKY having been a customer for 30 years 

I have an overpayment on my account and was assured this would be refunded - to date I havent received anything 

I am concerned 

thank you 

[Daniel0210]

@JacqMcC 

Is it showing as a credit? 

[JacqMcC]

Yes my account is in credit due to the advanced billing 

[Daniel0210]

@JacqMcC 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[JacqMcC]

Thank you 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[JacqMcC]

Thanks 

I look forward to hearing from you 

Jacqueline 

[caesarome]

@JacqMcC 

The chat invite has been sent now so you should see it at the bottom of this page.

[Tom-W19]

Hi @JacqMcC 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.