Discussion topic: Due A Refund

This message was authored by: JacqMcC · ‎12 Sep 2023

Are you able to advise regarding the refund I am due

This message was authored by: JacqMcC · ‎12 Sep 2023

Please can this be escalated it has been 8 weeks since I left

This message was authored by: Daniel0210 · ‎12 Sep 2023

It was escalated last week (by me) but it appears you didn't engage fully in the process. If it's re-escalated are you going to be able to engage in the chat?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: JacqMcC · ‎12 Sep 2023

Yes

I didn't realise

thank you

This message was authored by: Daniel0210 · ‎12 Sep 2023

@JacqMcC

I have re-escalated this to Sky. The process is as before but you need to fully participate otherwise it will close again and you'll need to call Sky.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: JacqMcC · ‎12 Sep 2023

Thank you

I will keep an eye on this

j

This message was authored by: Mr+Flibbles+86 · ‎12 Sep 2023

Thanks for escalating this. We’ve sent an invite to chat.

Discussion topic: Due A Refund

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