Phone Restricted ?

[Templar18]

Can someone from Sky help please

I have a mobile account - which is up to date, and has a vaild DD (last payment went on Sept 1st) yet the account says its resrtricted

Bot is about as useful as a trapdoor on a submarine 

Customer service is over 40 mins !

[Daniel0210]

@Templar18 

Can you clarify, is the actual use of the mobile phone restricted, or access to your Sky mobile account restricted? 

[Templar18]

The mobile use is restricted - i have full control of the account to view bills etc 

[Daniel0210]

@Templar18 

Then there is a payment that somehow hasn't gone through. Have Sky sent you any texts advising you to pay? 

[Templar18]

Hiya 

No messages at all from Sky 

The account is showing the next payment is due (for the normal amount) on Oct 1st via the same DD

😞

[Daniel0210]

@Templar18 

In addition, when you are calling Sky and it says a 40 minute wait is it advising you to pay what you owe? Normally if services are restricted that's what you'd hear. 

[Templar18]

Hiya 

Ive had to call on another phone as it says device not registered on network .... then when i go thru the automated response i type in the number associated with the account but all i get is a prompt to choose the music 🙂

[Daniel0210]

@Templar18

Can you post an image of what you're seeing on your mobile account page? Please ensure personal info like your account number, phone number, name etc are blocked out.

[Templar18]

This screen ?

[Daniel0210]

@Templar18 

Is the October payment for the amount you were expecting?

[Templar18]

Yes  near enough - it says there are out of contract charges this month but i thik thats the picture messages that were sent - only 40p

Other than that yes normal monthly amount 

[Daniel0210]

Then I'm a bit stumped @Templar18 

If your account access was restricted we could get you some help on here but that's not the case.

If your mobile services are restricted it's due to a non payment so you may have to persevere on the alternative phone and see if you can get through to Sky

…unless anyone else can offer an plausible explanation?