Disgusting

[lyndseyJD]

I'm absolutely disgusted with sky 

I had someone booked in to come out as my sky box is broken for Wednesday,  my mother-in-law past away on Wednesday morning and I am still been charged for not been home 😡😡 

[caesarome]

Are you saying that due to these personal issues you were not at home so missed the appointment, if so give Sky a call and explain this to them to see what they say.

[Mark39 · Accepted solution]

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@lyndseyJD wrote:

I'm absolutely disgusted with sky 

I had someone booked in to come out as my sky box is broken for Wednesday,  my mother-in-law past away on Wednesday morning and I am still been charged for not been home 😡😡 

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Have you raised it with Sky? Obviously they won't know the circumstances unless you do. It's an automated charge.

[lyndseyJD]

Yes I have to just be told you will charged didn't even get a sorry for your loss nothing 

[Daniel0210]

@lyndseyJD 

Sorry for your recent loss. You haven't said what, if any, notice you gave Sky for cancelling or rescheduling your appointment. The Sky website clearly states you may be charged £25 if cancelled on the day or even the day before. Unfortunately if you've contacted Sky and explained your circumstances they seem to have made their minds up regarding the charges.

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment 

[KevNewMedia]

Hi @lyndseyJD 

Welcome to the Sky Community.

I am so sorry to hear of your loss and am sincerely sorry for your experience. Please pass on our condolences to your family.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to lyndseyJD.

[Addie15]

Update-We are closing this invite now as we have not received a response within 48 hours. If you still need help, please do not hesitate to get back to us, so we can re-escalate this for you. Thanks.