Change to email address for notifications

[Freddo]

Hi all, I recently changed the email address for my Sky TV account and that works fine for login. However I am still getting all of my notifications/newsletters etc from Sky to my old email address. How do I change this please?

[Tom-W19 · Accepted solution]

Hi Freddo

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Freddo]

Can't see any blue bubbles Tom

[caesarome]

@Freddo 

I don't think they have sent you the chat bubble yet as usually they will post when they have sent it to you.

[Freddo]

Sadly no blue button or reply received from Sky

[Addie15]

Hi there! I will try and resend you the invite. Watch our for the chat bubble.