Credit still on my account and refund not processed after 6 months of contract ending.

[Probot1970]

Hi 

I have checked again on the situation regards to my broadband account, I ceased the contract a little over 6 months ago but still have a credit on the account, I have spoken to a customer service rep and was informed i should not return the hub as it was an older model no longer used by sky, I have ignored this advice just in case mind you. Please could someone contact me via my sky mobile number to advise me on how to get the credit refunded or transfered to my mobile account as a credit thank you.

[GD1]

@Probot1970  I'm afraid no one will call you on the back of a forum post as this is primarily a customer helps customer forum, however I've escalated your post via the community chat for Sky to pick up. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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[Daniel0210]

@Probot1970 

We are customers here. Sky won't call you as a result of your post. Also, the credit can't be transferred from your Broadband account to your mobile account. If you don't want to call we can potentially get you some help with getting credit back which would take 3-5 working days. Let us know. 

edit: already escalated. 

[Probot1970]

Thanks Daniel that would really help as i am unable to get through the robot asnswering service to speak to customer service it keeps hanging up on me. Also thanks for the details regarding the credit situation i was unaware that it was not transferable.

[Daniel0210]

@Probot1970 

See the post from @GD1 who beat me to it and has escalated your post to Sky.