Credit refund

[Scotti]

I cancelled my Sky subscription after almost 22 years, in December due to Sky's shocking customer services.  I have a credit balance of £50 showing on my account yet when you ring to try and speak to an advisor, I'm informed that I can't speak to anyone unless I set up a payment method to reinstate my subscription !! 

[Daniel0210]

@Scotti 

Firstly did you get an email acknowledging your cancellation? 

[Scotti]

Yes and I've had an acknowledgment that they've received all the Sky equipment that I had.

[Daniel0210]

@Scotti 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has already been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method had still been active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do. 

[Scotti]

Thanks for your reply.  I've tried to ring them but can't get passed their automated service to speak to an advisor without giving bank details. 

The refund within 3-5 days would be helpful if possible?

[Daniel0210]

@Scotti 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Scotti]

Thanks so much for your help 🤗

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lawood585]

Good morning

I have also a similar issue. Cancelled Sky on 2nd January - promised a refund as we had moved and couldn't get a satellite dish installed in the new property. Was told I would be refunded 3 months subscription as we hadn't used sky since we moved in October. Followed up with Sky on Tuesday and was told it would be refunded to my account in 3-5 days. This morning I have received an email from sky saying £40 will be refunded to my next bill, when in fact the refund due was over £120. 

[Daniel0210]

@Lawood585 

That is different to the issue the OP had. If you're querying the amount of credit you believe you are due then you need to call Sky to discuss it. 

[Lawood585]

I would if I could get through to someone! 

[Mark39]

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@Lawood585 wrote:

I would if I could get through to someone! 

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What's the problem?