Credit refund

[val36]

Sky account shows credit. Payment method is active.

[Daniel0210]

@val36 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @val36 an invite to chat.

[Barbara40]

Hi, 

I have been waiting for a refund for 4 weeks now, sinje 7th January. I know it can take up to 6 weeks, but I was wondering if it could be escalated by any chance. 

[caesarome]

@Barbara40 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Barbara40.

[pickwick72]

I've also been waiting on a refund since the middle of December. Well over the 6 weeks and no sign of it. Seems to be a recurring theme going by the comments

[Daniel0210]

Same question then @pickwick72 

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[pickwick72]

Hi @Daniel0210 

My payment method is still active. How do I message from this page? 

[Daniel0210]

@pickwick72 

Is it still showing as a credit on your Sky account? 

[pickwick72]

@Daniel0210 Yes it is in credit. 

[Daniel0210]

@pickwick72 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[pickwick72]

@Daniel0210 thank you. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lee225]

Hi,

How do I go about getting my credit in my broadband account returned to me?

Contract ended on 31st December.

Can this be sped up in anyway?