Credit refund

[Daniel0210]

@Lee225 
Refunds usually take quite a few weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Lee225]

Hi,

Payment method still active. Connection switched to new provider on 31st December, payment taken for another month on 7th January. 

Router has been returned and received. 

Thanks,

Lee

[Daniel0210]

@Lee225 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Lee225.

[Steph129]

Hi there, can you help me with getting a quick refund for the credit I have as I had to close my account with sky. Thanks

[caesarome]

@Steph129 

To confirm that your account is closed and that you do see a credit on your account ?

[Steph129]

Yes the account is now and I am in credit

[caesarome]

@Steph129 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Steph129]

Thank you for helping

[Unhappy01]

And another month down and still no money back or cheque sent. They would have stopped our service first point of non payment, but won't return what is due! I cancelled everything in September.

[Daniel0210]

@Unhappy01 

To repeat the offer that was made on 3 February do you want contacting by the Messaging Team on here to try to sort this? 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Steph129 to chat.

[Unhappy01]

Yes please. I have spoken with Sky a number of times and they said they can see an email trail equipment is returned and a cheque will be sent and I've had nothing 

[caesarome]

@Unhappy01 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Unhappy01  an invite to chat.