Credit refund

[Klemps]

I have automatic payments enabled but for some reason the amount got carried forward to credit balance and not towards the payment.

[caesarome]

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@Klemps wrote:

but for some reason the amount got carried forward to credit balance

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A credit balance is nothing to do with actual paying the bill, a credit is money that is owed to you as this  usually happens when manual payments are made and Sky also take it from your payment method so when this happens the payment you manually make goes on your account as a credit and stays there until it has either been refunded or it has been used to pay your bill and/or future bills.

So to be clear you want this credit refunded ?

[Klemps]

Yes I do

[caesarome]

@Klemps 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Klemps to chat.

[Klemps]

I must've missed the window by some mistaken can you do it again?

[caesarome]

@Klemps 

I have escalated your post again so look out for the chat bubble from tomorrow morning onwards.

[RyanPope]

Hello

I'm still waiting for my credit to be refunded after I left sky in September.

Please could someone escalate this

Thank you

[Daniel0210]

@RyanPope 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[RyanPope]

Hi, yes it's been over 6 weeks it was the 2nd september it cancelled. Although my account has a bill for the credit amount for October, but yes we are still waiting for that to come back.

[Daniel0210]

@RyanPope 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014