Credit refund

[cg32]

Hello I've still not had my refund of £43.45.

Is anyone able to assist please?

[Daniel0210]

@cg32 

What was the outcome of the chat invite that was sent to you a couple of weeks ago? 

[cg32]

Unfortunately by the time I responded to the chat req it had expired so was not discussed. Account still in credit but I ended all sky services almost 6wks ago. Just wondering when I'll get my money back as it currently says that it will come off my next bill - which I won't have as I've left.

[Daniel0210]

@cg32 

If we escalate it again are you going to be able to participate fully? The alternatives are waiting or calling Sky.

[caesarome]

We can try another chat but will you be able to respond to it because as previous advised you have 48 hours to do this ?

[cg32]

Yes thank you. Unfortunately last time I did not see the alert in time. I appreciate your assistance.

[Daniel0210]

@cg32 
I’ve re-escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[cg32]

Thank you much appreciated.

[Greenfingers001]

Thanks for escalating this. We’ve sent @cg32 an invite to chat.

[cg32]

Sorry I've not seen the invite?

[caesarome]

There should be a chat bubble at the bottom of this page.

[Tom-W19]

Hi @cg32 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[cg32]

Hello I did respond on the chat, it was within the 48hrs but I did not receive any response

[Daniel0210]

@cg32 

Would you like your post escalated a third time or are you going to call?

[cg32]

Yes please do escalate for a third time I'd rather not have to pay to call sky up to get my money back. Thank you for your help.